Are you still using landlines or have you made the switch to VoIP, the more advanced communication technology? If you have, that’s great! VoIP offers so many advantages compared to traditional communication methods.
One of the great things about VoIP is that there’s no income barrier preventing you from fully utilizing its potential. You can start with just $2 a month for one phone line and as your business grows, your system can grow with it.
That’s why it’s a good idea to stick with a provider like Telnum.net or any other DID provider when you start using VoIP, so you don’t have to switch providers as your business expands. You can establish a good partnership with the provider of your choice.
However, just like anything online, VoIP is vulnerable to cyber threats and attacks, which can result in data loss and privacy breaches.
Fortunately, there are ways to protect your system from these attacks.
How can security issues affect your system?
You might think that if you haven’t experienced any security issues with your VoIP system so far, it’s not worth investing in improving security. But consider this: even if you live in a safe neighborhood, you still lock your doors at night, just in case.
The risks of not addressing security issues are simply too significant. Here are the most common impacts of security attacks:
- Financial loss. Attackers can force your system to make calls, even with the cost savings of VoIP, this can still result in unexpected expenses.
- System downtime. Legitimate users can be prevented from using the system, impacting your productivity.
- Exposure of sensitive information. Attackers can obtain sensitive information like employee and customer contact details, which can damage trust with your stakeholders.
Considering the potential losses from just one security attack, it is wise to implement security measures to prevent these risks. As the saying goes, prevention is better than cure, and this applies to securing your VoIP system as well.
How can you protect your VoIP system?
The key is to cover all the bases. Some security measures can be implemented by your employees immediately, while others may require some investment. Here are a few things you can do:
1. Use a strong password
Remember, the security and integrity of your VoIP system are at stake. So avoid using weak passwords like “password.” It’s like protecting a valuable watch with a sign that says “Don’t steal!”
Create a strong password and avoid using it for any other accounts, personal or business. Using the same password across multiple accounts increases the risk of a breach. Additionally, change your password regularly to stay ahead of cybercriminals.
2. Encrypt the entire system
Unfortunately, not all providers offer encryption as part of their system. In such cases, you’ll need to invest in encryption measures yourself.
Since this incurs an extra cost, it is recommended to switch to a provider that prioritizes your security by offering encryption as part of their package.
3. Manage and improve internal security
Even if you have implemented strong security measures, they won’t be as effective if your employees do not follow the same protocols.
Create a guidebook for all employees to read before they can start using the VoIP system. This guidebook should outline standard operating procedures (SOPs) and inform them about the potential consequences of not following the guidelines.
Additionally, management should regularly remind employees to change their passwords and only log in using secure devices.
4. Monitor the system 24/7
To achieve this, you may need to obtain a monitoring service. Since your VoIP system is always connected to the internet and exposed to security attacks, having a monitoring service can help detect any unusual activity. Most attacks occur outside office hours when no one is logged into the system.
Without monitoring, you won’t know if something suspicious is happening, and you won’t be able to address the issue before it escalates.
5. Invest in establishing firewalls
Firewalls are essential for keeping your VoIP system and registered devices safe. They are specifically designed for your enterprise and prevent accidental blocking of VoIP traffic.
The methods you choose to protect your system will depend on your budget and risk tolerance. It’s important to strike a balance between financial considerations and security to find the optimal solution.